Refund policy

Last updated: May 19, 2025

At ALMIR REIS ARTE, we are committed to ensuring your satisfaction with our limited-edition photographic prints. All artworks are printed on 200gsm matte paper with UV protection, shipped rolled in a waterproof cardboard tube, and carefully packed to ensure they arrive in perfect condition.

 

Return Eligibility

You may request a return under the following conditions:

  • The item must be unused, in its original packaging, and in resellable condition.

  • The return request must be initiated within 14 days of delivery.

We do not accept returns of:

  • Damaged items due to mishandling after delivery.

  • Custom or personalized works (unless defective).

Refund Process

  • Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within a few business days.

  • Return shipping costs are the customer's responsibility, unless the item is defective or incorrect.

Damages or Issues

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately at support@almirreis.com. We will arrange for a replacement or full refund, including return shipping costs when applicable.

EU 14-Day Cooling-Off Period

If you are located in the European Union, you are entitled to cancel your purchase within 14 days of receiving the artwork, without giving any reason. However, this right does not apply to:

  • Custom-made works.

To exercise this right, you must notify us in writing at support@almirreis.com within the 14-day period.

Contact Us

If you have any questions or need assistance, please contact us:

We are here to ensure your experience with ALMIR REIS ARTE is exceptional.